I am a Technical Documentation Architect with 20+ years of experience specializing in modern documentation ecosystems. I help engineering teams transform complex technical information into scalable, user-centric knowledge bases.
- Architected docs-as-code workflows to reduce update cycles by three weeks and improved by 30% document reuse.
- Set up authoring in MadCap Flare, and using Python, move the output to Intercom automatically.
Core Expertise
- Documentation Engineering: Building scalable systems using docs-as-code workflows, API reference generation, and automated content lifecycles.
- Technical Writing: Creating accurate, developer-friendly documentation for SaaS platforms, healthcare systems, and enterprise software.
Philosophy: Understanding unlocks capability. I bridge the gap between code and user success.